Here are answers to the most common questions and some tips on getting the most out of your Rack Buddies.

Is there a warranty?

If your Rack Buddies break within 1 year contact us for a replacement. Rack Buddies last a long time, but can wear out over time and are not warrantied for breakage beyond 1 year.

What’s your return policy?

If you are not satisfied with your Rack Buddy purchase, please contact the store for a refund within 30 days of purchase.  (shipping is non-refundable)

Do you ship overseas?

Yes! Please check with any of our resellers for their shipping policy.

Do you have customer service?

Of course! Our friendly and knowledgeable customer service reps are available to answer your questions.  Use the Contact Us page.

My Rack Buddies are falling out.

Partially loaded or empty magazines might allow the Rack Buddy to bounce free of the feed lips.  Be sure you have the magazine loaded to its full capacity, minus 2 rounds.   You can also try removing only one round.  

Be sure the designation on the side matches your caliber.  S (small) is for factory 9mm guns like CZ, M&P, and Glock. 9 is for full sized 2011 9mm and .38 super guns.  40 for .40 caliber and .45 ACP.

I can't get the Rack Buddy loaded.

The hole in the front is to facilitate loading and unloading by inserting a small screwdriver or allen wrench.  

Be sure to press firmly onto the top round at the angle matching the rear cut of the Rack Buddy.  Continue pressing until the bottom front edge passes the front lip of your magazine. Then level it out and press toward the rear.  M&P 9mm magazines can be especially tricky, but they will fit. It may be necessary to remove a 3rd round from M&P magazines.

My magazine doesn't drop free with a Rack Buddy in.

Sometimes the slide stop may touch the Rack Buddy. Remove a 3rd round to make the Rack Buddy lean to the Right instead of to the left. This will keep the slide stop from touching the Rack Buddy.  

They don't all look the same.

Rack Buddies are printed using a 3D printer with locally sourced materials.  The color and surface texture may vary.  They will all work as intended and any variations in surface texture and color do not affect performance.